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What sets CASI apart is its ability to trim down the document processing timeline from an average of 20 minutes to mere seconds. According to insights shared in CGU's latest Strive Report, this efficiency boost significantly optimizes day-to-day operations for claim evaluators.
Moreover, the tool is being continuously refined through user feedback, with new features and capabilities on the horizon, especially for handling commercial claims. IAG underscores the role of advanced technology, like the CASI system, in reshaping how quickly services can be rendered.
Complementing CASI are other tech solutions like CGU's claims portal. This tool empowers brokers with the capability to coordinate repairs for both personal motor and property claims directly, all without placing a single phone call.
Nevertheless, CGU raises awareness on potential pitfalls of digital tools, emphasizing the critical need for vigilant monitoring of AI-generated data security, as well as verifying that submitted photos aren't fraudulent. According to the Strive Report, "While technology can make the job faster, it has shortcomings," highlighting the necessity for oversight in tech deployment.
The Strive Report goes beyond just technology, delving into themes like insurance affordability challenges, underinsurance issues, climate risks, emerging sustainability mandates, and broader global influences impacting the Australian insurance sector.
As noted in the Strive Report shared by CGU Executive General Manager, Damien Gallagher, industry adaptation and a forward-thinking mindset are imperative: "The future calls for strengthened operational resilience and preventative risk management from all industry players." Gallagher stresses the importance of equipping stakeholders—brokers, partners, and customers alike—with the insight needed to prepare for future industry shifts.
The original source of this information was gleaned from coverage provided in the Strive Report. Such knowledge offerings showcase an ongoing commitment from IAG to foster preparedness across the industry spectrum, ensuring everyone involved is ready to tackle the demands awaiting them.
Published:Tuesday, 5th Nov 2024
Source: Paige Estritori
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