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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a significant development for Australia's small and medium-sized enterprises (SMEs), Cowbell, in partnership with Zurich Australian Insurance, has launched 'Prime One', a standalone cyber insurance program designed specifically for businesses with annual turnovers up to AUD $100 million. This initiative addresses the growing need for comprehensive cyber protection in an increasingly digital landscape. - read more
The Insurance Council of Australia (ICA) has recently submitted four comprehensive proposals to the Parliamentary Joint Committee's inquiry into small business insurance, emphasizing the urgent need for reforms in areas such as insurance taxation, climate resilience, risk education, workplace mental health, and cyber resilience. These initiatives aim to bolster the resilience of Australia's 2.5 million small businesses, which collectively employ nearly half of the private sector workforce. - read more
Chubb Insurance Australia Ltd. has expanded its suite of offerings by introducing professional indemnity products on the client trading platform of Steadfast Group Ltd., Australia's largest general insurance broker network. This strategic move aims to provide Australian businesses with enhanced access to comprehensive professional indemnity coverage. - read more
Recent findings from KPMG's annual review of the general insurance industry reveal a concerning trend for Australian businesses: insurance premiums are on the rise, while industry profits are experiencing a downturn. This development is largely attributed to the escalating costs associated with natural disasters. - read more
As Australian small and medium-sized enterprises (SMEs) approach 2026, the business insurance landscape is undergoing significant transformations. Understanding these emerging trends is vital for SMEs to ensure adequate protection and compliance. Here are five key insurance trends shaping the SME sector: - read more
Welcome to the elucidative journey through the realm of business insurance and the pivotal role it plays for small businesses in Australia. In the ever-evolving business landscape, having a solid safety net is not merely an option, but a necessity to thrive amidst unforeseen challenges. - read more
Starting a new business is an exciting and challenging endeavor, particularly in the vibrant and innovative startup landscape of Australia. However, amidst the rush of ideas and the race to launch, many startups overlook the crucial aspect of insurance. Insurance is not merely an additional cost but a vital protective measure that safeguards your emerging business against unforeseen hurdles. - read more
Running a retail business can be a risky endeavor. While you can minimize some of those risks with careful planning and management, you cannot eliminate them entirely. This is where insurance comes in. Having the right kind and amount of insurance coverage can make all the difference in protecting your business from financial loss, should the unthinkable happen. - read more
Understanding the ebbs and flows of your business finances is more than just knowing numbers; it's a vital component of your small business's longevity and success. In the ever-dynamic landscape of entrepreneurship, cash flow management emerges as a centerpiece in the grand puzzle of sustainability. Small businesses, with their limited resources, often face the pronounced challenge of maintaining a healthy financial heartbeat to thrive and grow. - read more
Business interruption insurance is a type of coverage designed to compensate businesses for lost income and operational costs when they are unable to operate due to a covered event such as a natural disaster, fire, or other incidents that disrupt business operations. - read more
Knowledgebase
Moral Hazard: The concept that individuals may take on more risk when they do not bear the full consequences of that risk, often relevant in insurance scenarios.
